Question 1

LOCATION AND PARKING?

Accepted Answer

LOCATED AT THE LEE CIVIC CENTER now named Mike Greenwell Regional Park (the haunt is located INSIDE THE TINSLEY PAVILION) - backside of the Lee Civic Center.

YOU WILL ENTER FROM THE BACK ROAD (OLD BAYSHORE ROAD).

Parking:  Parking will be $1 per/VEHICLE which will be 100% directly donated to The Marine Corps Toys for Tots of Lee County  for an impact on our local SWFL children. 
Entrance: You will enter the back road of the Civic Center, known as OLD BAYSHORE ROAD. You will be directed on where to park. 
Entering the Haunt: Upon arriving, if you have already purchased your tickets online, proceed directly through security, and then to your designated entrance – General Admission, VIP Express or Tides of Medusa Experience. Show your digital or printed ticket to enter the haunt.
Small groups only: No groups larger than 10 will be sent through together. If you arrived with more than 10 in your party, you will be split into smaller groups to enter.
Food & Beverage: Check out a variety of food trucks and vendors while you're waiting.

Question 2

WHAT IF IT'S RAINING?

Accepted Answer

Rain or shine this event is open, unless otherwise stated on our social media platforms for some unseen reason: Facebook or Instagram

The general queue line will be outdoors, however, the inside of the haunt will be fully covered as it's located inside the Tinsley Pavilion (backside of the Lee Civic Center).

Question 3

CODE OF CONDUCT

Accepted Answer

This is a family-friendly event. You will not be admitted into the attraction if you are believed to be intoxicated under the influence of drugs and/or alcohol. The Lee County Sheriff Department has final judgment on this issue.

Question 4

WILL SCARE ACTORS TOUCH US?

Accepted Answer

NO. Actors will not be allowed to touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur through dark and low-light cooridors. We value your experience and the haunt team we have in place.

Please report any intentional misconduct on our scare actors behalf to management immediately.

Question 5

ARE CHILDREN ALLOWED?

Accepted Answer

Nightmares can and will occur! Parental discretion is advised, you know your children better than we do. Children 12 years and younger are typically not recommended given the nature of disturbing and extreme costuming and disorientating Special Effects.

However, children 12 and over, accompanied with a ticket and adult supervision will be permitted to the attraction. Don't say we didn't warn you!

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Question 6

DOS AND DONT'S!

Accepted Answer

DO:
HAVE FUN!
While outside the haunt, feel free to take photos and grab food and drink at one of our vendors (info below). 
No backpacks, no large items will be allowed inside the haunt. Bring a small bag! To limit the touching of personal items, only small bags not exceeding 4.5”x6.5” will be allowed.

DONT'S:

No costumes, face-paint, prop or handheld items are allowed inside.
Mistreating any performer or staff member will result in you being sent home with no refunds. 
Wearing heels or flip-flops is discouraged – they tend to end up in our lost and found.
No food, drinks, bottles, recording devices, flash photography, or flashlights are allowed the haunt.

Question 7

MILITARY FIRST RESPONDER DISCOUNT?

Accepted Answer

Yes! A Military, First Responder discount is provided at the door with a valid ID. If you prefer to purchase a ticket online, please email us directly at hauntedswfl@gmail.com with a valid military ID and we will assist you in purchasing online.

Thank you for your service! 🇺🇲
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Question 8

ARE WE ALLOWED TO WEAR COSTUMES?

Accepted Answer

Unfortunately NO, for the safety and security of scare actors and other guests - NO costumes allowed. For the safety of our actors, props and scenery you are not permitted to touch anything. Violation of this will result being escorted to the nearest exit without a refund.

For the safety of all: No weapons, lasers, flashlights, lighters, loose clothing or dangling jewelry. Please leave valuables at home.

Question 9

CELL PHONE POLICY

Accepted Answer

No recording or photography of any kind are permitted inside the haunt. This can disorientate our actors and/or compromise the experience for a group behind you.

We recommend leaving your cell phone in a safe place, if dropped in the haunt it may not be recovered. Any dropped items will be searched for at the end of each night and placed in our lost and found bin by management.

Snap all the photos you'd like by our Hearse and outside monsters while waiting in line! We are not responsible for lost items!

Question 10

LOST TICKETS

Accepted Answer

Don't worry! If you lost your ticket, we are able to retrieve it from out point of sale app.

Question 11

WHAT IF I'M TOO SCARED TO CONTINUE TO THE VERY END?

Accepted Answer

We have many clearly marked exits for anyone needing to leave sooner. Calling the word "EXIT" will tell actors near to break character and escort you to the nearest exit.

Question 12

REFUNDS?

Accepted Answer

No, just like sporting events and large attractions, we do not give refunds under any circumstances. We value your experience and hope to see you return next year.

Should there be a concern please reach out to our management team onsite or by contacting us directly at hauntedswfl@gmail.com.  We will do our best to remedy your concern.

Question 13

DO YOU HAVE A GIFT SHOP?

Accepted Answer

Yes, our Gift Shop is located near the final exit of the haunt. We have a variety of items and Halloween merch. All major credit cards are accepted.